Frequently Asked Questions
For your convenience, our most common customer questions are answered right here. Not finding what you want?
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DO YOU OFFER 24/7 SERVICE?
CAN I HANG A CEILING FAN WHERE A LIGHT IS?
HOW DO I RESET MY BREAKER WHEN IT HAS TRIPPED OFF?
I'M PURCHASING A HOME AND THE POWER HAS BEEN OFF FOR OVER A YEAR. WHAT DO I DO?
This is a normal process. Your electric company isn’t picking on you. The electric company has regulations that will not allow them to turn on the electric if it has been off for over a year, unless a registered electrician or inspector checks the service to ensure safety of it. An inspection will need to take place to ensure that when they reconnect power no damage has taken place in the amount of time the power was off and no one will be hurt through reconnection. One of our licensed electricians will examine the entire service and make any repairs that are necessary if needed. Then, we’ll call a third party inspector to pass the service. Once the service is passed, we will have the electric company reconnect the electric and you will be ready to go!
WHAT IS A GFCI DEVICE OR BREAKER?
A GFCI stands for Ground fault circuit interrupter. It is an electrical wiring device that disconnects a circuit whenever it detects that the electric current is not balanced between the energized conductor and the return neutral conductor. Such an imbalance may indicate current leakage through the body of a person who is grounded and accidentally touching the energized part of the circuit. A lethal shock can result from these conditions. GFCIs are designed to disconnect quickly enough to prevent injury caused by such shocks. They are not intended to provide protection against overcurrent (overload) or short-circuit conditions.
WHAT AREAS OF MY HOUSE SHOULD BE GFCI PROTECTED?
GFCIs should be installed in all wet locations including unfinished basements, garages, anywhere outside the dwelling, within six feet of any sink, kitchens, bathrooms and powder rooms.
WHAT ARE THE BUTTONS ON MY GFCI OUTLET FOR?
One button is the test button. When it is pushed, it should turn off the outlet and all other outlets that are tied to it. The other button is a reset button, which is used to turn the power back on to the outlet and any others that are tied into the outlet.
HOW CAN I TELL WHEN AN ELECTRICAL OUTLET IS NOT SAFE?
The plug falls out of the outlet without touching it, or the outlet is not secure and will move easily when touching it. When the outlet is warm or hot to the touch, you need to immediately take care of the issue by unplugging the device and calling Kratt Electric, Inc, as this type of problem can result in a fire.
THERE IS A HUMMING NOISE COMING FROM MY PANEL. WHAT DOES THIS MEAN?
This could be the result of a defective breaker. Replacement should be immediate as this defective breaker could cause serious harm to electrical components.
WHAT IS A TAMPER-RESISTANT RECEPTACLE?
This is a type of electric outlet that the NEC (National Electric Code) requires us to installed in all newly constructed or renovated residences as of 2008. It is designed to protect children from shock and burns as the result of their sticking small metal objects (for example, paper clips or keys) into the receptacle.
WHAT IS A SURGE PROTECTOR AND SHOULD I GET ONE?
Surges are created by lightning or from the local power station. Sometimes, a surge of electricity can flood out to the residents from the power station. A surge protector helps to protect your electrical devices from a power surge. Usually, surge protectors are used for electronic devices such as computers and flat-screen televisions. If you appreciate your electronic devices and want them to perform efficiently without having to worry about replacing them, you may want to consider protecting your devices with a surge protector.
WHAT IS THE DIFFERENCE BETWEEN CONVENTIONAL CIRCUIT BREAKERS AND AN AFCI?
Conventional circuit breakers only respond to overloads and short circuits; so they do not protect against arcing conditions that produce erratic, and often reduced current. An AFCI is selective so that normal arcs do not cause it to trip. The AFCI circuitry continuously monitors the current and discriminates between normal and unwanted arcing conditions. Once an unwanted arcing condition is detected, the AFCI opens its internal contacts, thus de-energizing the circuit and reducing the potential for a fire to occur. An AFCI should not trip during normal arcing conditions, which can occur when a switch is opened or a plug is pulled from a receptacle.